Patient Rights

Manhattan Surgical Hospital offers you information on your patient rightsThis facility adopts and affirms as policy the following rights of patients/clients who receive services from our facility. This policy affords you, the patient/client, the right to:

  • Treatment without discrimination as to age, race, color, religion, sex, national origin, political belief, or handicap. It is our intention to treat each patient as a unique individual in a manner that recognizes their basic human rights.
  • Considerate and respectful care including consideration of psychosocial, spiritual, and cultural variables that influence perceptions of illness.
  • Receive, upon request, the names of physicians directly participating in your care and of all personnel participating in your care.
  • Obtain from the person responsible for your health care complete and current information concerning your diagnosis, treatment, and expected outlook on terms you can be reasonably expected to understand. When it is not medically advisable to give such information to you, the information shall be made available to an appropriate person in your behalf.
  • Receive information necessary to give informed consent prior to the start of any procedure and/or treatment, except for emergency situations. This information shall include as a minimum an explanation of the specific procedure or treatment itself, its value and significant risks, and an explanation of other appropriate treatment methods, if any.
  • The patient may elect to refuse treatment. In this event, the patient must be informed of the medical consequences of this action. In the case of a patient who is mentally incapable of making a rational decision, approval will be obtained from the guardian, next-of-kin, or other person legally entitled to give such approval. The facility will make every effort to inform the patient of alternative facilities for treatment if we are unable to provide for the necessary treatment.
  • Upon request, the facility will assist you in formulating advance directives and appointing a surrogate to make health care decisions on your behalf, to the extent permitted by law. Access to health care at this facility will not be conditioned upon the existence of an advance directive.
  • Privacy to the extent consistent with adequate medical care. Case discussions, consultation, examination, and treatment are confidential and should be conducted discreetly.
  • Privacy and confidentiality of all records pertaining to your treatment, except otherwise provided by law or third party payment contract.
  • A reasonable response to your request for services customarily rendered by the facility, and consistent with your treatment.
  • Expect reasonable continuity of care and to be informed by the person responsible for your health care, of possible continuing health care requirements following discharge, if any.
  • The identity, upon request, of all health care personnel and health care institutions authorized to assist in your treatment.
  • Refuse to participate in research. Human experimentation affecting care or treatment shall be performed only with your informed consent.
  • Upon patient request, examine and receive a detailed explanation of your bill including and itemized bill for services received, regardless of sources of payment.
  • Know the facility's rules and regulations that apply to your conduct as a patient.
  • Any unanswered concerns on the part of the patient's family or relative to ethical issues can, with sufficient notice, be referred to our Compliance Committee for advice.
  • Complaint or criticisms will not serve to compromise future access to care at this facility. Staff will gladly advise you of procedures for registering complaints. Complaints may be registered by contacting the Compliance Hotline at 1-888-973-0022.
  • Access and copy information in the medical record at any time during or after the course of treatment. If patient is incompetent, the record will be made available to his/her guardian.
  • Expect to be cared for in a safe setting regarding patient environmental safety, infection control, security, and freedom from abuse or harassment.
  • Receive care free of restraints unless medically reasonable issues have been accessed and pose a greater health risk without restraints.
  • Participate in the development, implementation and revision of his/her care plan.

Manhattan Surgical Hospital – a commitment to patient satisfaction and care